FAQs

Find answers to common questions about our rentals and more.

  • We deliver your bikes directly to The Commons in downtown Greenville, right on the Swamp Rabbit Trail.

  • Currently we deliver to The Commons for the best experience, but reach out if you have a special request.

  • After booking, we’ll send you a quick safety and how-to video so you know exactly what to expect. When you arrive, we’ll walk you through everything and give you a 5-minute test ride to make sure you feel comfortable before heading out.

    Our goal is to make this easy, safe, and fun for everyone.

  • Yes. Standard rentals are for riders 18 and older.

  • Each Swamp Bunnies rental includes:

    • A family-friendly bike setup

    • Helmets

    • Child seating options for little riders

    • A lock for easy stops along the way

    • A Bluetooth speaker for music on the ride

    • A picnic basket + blanket for a mid-ride break

    • A map

  • We recommend water, sunscreen, and a phone for navigation or photos.

  • Yes, we do require a quick waiver before your ride.

    It just covers the basics so everyone understands how the bikes work and rides safely. It only takes a minute to complete and will be sent to you after booking.

    If you’re bringing kids, a parent or guardian will sign on their behalf.

  • When you’re done riding, just lock the bikes at The Commons and you’re free to go. No need to meet or wait around.

    Before leaving, we ask that you take a quick photo of the bikes and lock so we can confirm everything is returned.

    We include a short grace period, and a small late fee may apply after that to keep things running smoothly for other riders.

  • Yes. Our recommended routes are flat, easy, and designed specifically for families.

  • We recommend booking ahead, especially on weekends, to guarantee availability.

  • Most of our rides are great for young kids through adults. We’ll help you choose the best setup for your family.

  • We keep things flexible. If weather looks bad, just reach out and we’ll help you reschedule your ride.

    Our goal is for you to have a great experience, not ride in the rain.

  • You are responsible for the bike during your rental, but we aim to keep things simple and fair.

  • Each bike has a total weight capacity of around 440 lbs, including riders and cargo. If you’re unsure about your setup, just reach out and we’ll help you choose the best option.

  • You’re responsible for the bike during your rental, but we keep things simple and fair.

    We provide a lock and ask that bikes are secured whenever you stop. If a bike is left unlocked and stolen, you may be responsible for replacement.

    If the bike is properly locked and something still happens, we’ll work with you to figure out the best solution.

From Falls Park to Travelers Rest, explore the Swamp Rabbit Trail on one of our family cargo e-bikes. We make it easy with route recommendations, bike delivery, and everything you need for a memorable ride.

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